Reach Out to Us
If you have any questions, account-related issues, technical concerns or general feedback, our support team at Richy Farmer is here to help. We can assist with account verification, deposits and withdrawals, game access and reporting faults. Contact us via live chat, email or phone and we’ll respond promptly. For quick help check the FAQs, or get in touch and a member of the team will deal with your enquiry directly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; usual reply within 1 hour) |
| General enquiries | [email protected] (billing, account and general enquiries; reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner sign-ups and payments) |
| Payments | [email protected] (payment queries and withdrawal support) |
| Phone | +44 20 7941 5832 (Mon-Fri priority line) |
| Working hours | Mon-Fri 08:00-20:00; Sat-Sun 09:00-17:00 |
Support via Email
Email is the preferred way to submit detailed requests, account queries or situations needing documents or explanations. Please email [email protected] with a clear subject line and include up-to-date contact details (full name, phone number and account ID) so we can verify and respond quickly. Missing information may cause delays in handling your request.
Send Us a Message
Response Time
Our support team aims to respond to enquiries promptly; most messages are answered within one business day. Simple requests are often resolved sooner, while more complex matters may take longer to investigate and could require extra information. Response times depend on the nature of the query, and we will keep you updated until the issue is fully resolved.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Please use the feedback form or email [email protected] with any thoughts about games, promos, payments or usability. Every message is reviewed carefully by our team and used to improve the service and user experience. Thank you for helping us make the site better for all players.