Privacy Policy
This Privacy Policy explains how Richy Farmer collects, uses and protects personal information when you use our website, apps and services. We take your privacy seriously and set out below what data we gather, why we process it, who we may share it with and how you can exercise your rights.
Types of data we collect
We collect a range of information necessary to provide and improve our services, comply with legal obligations and protect accounts.
Personal data
This includes information you provide when registering or contacting us - for example your name, email address, telephone number, date of birth and postal address. We may also collect identity documents and verification data where required for security checks.
Technical data
We record details about your device and connection such as IP address, browser type, device identifiers, operating system and pages visited. This helps us keep the service secure and optimised for mobile and desktop use.
Transactional data
When you make deposits, bets or withdrawals we collect payment information, transaction history and account balance details. Payment card numbers are handled by our payment partners and are not stored by us except where necessary in encrypted form.
User activity
We keep records of account activity including game play, wagers, wins, bonuses and interactions with customer support to deliver the service, resolve disputes and detect misuse.
How we use your information
We process personal data for several core purposes:
- to create and manage your account;
- to process payments and withdrawals;
- to verify identity and meet regulatory or legal obligations;
- to detect and prevent fraud and unauthorised use;
- to respond to enquiries and provide customer support;
- to improve our services and perform analytics;
- for marketing where you have given consent, including promotional emails which you may opt out of at any time.
Data protection practices
We maintain administrative, technical and physical safeguards designed to protect personal information from unauthorised access, disclosure or loss. Access to personal data is limited to employees and third parties who need it to perform their duties. We retain data only as long as required for the purposes set out and in line with legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember preferences, measure performance and deliver analytics. You can manage cookie settings through your browser or via the cookie controls on our site. Disabling certain cookies may affect site functionality.
User rights
You have rights under applicable data protection laws, including the right to access, correct or delete your personal data, the right to object to or restrict processing and the right to data portability where applicable. You may also withdraw consent to marketing at any time.
Access, correction and deletion of data
To exercise your rights or to request copies of your information, contact us at [email protected]. We may ask for proof of identity before fulfilling sensitive requests to protect your account. We will respond to requests promptly and in line with applicable law.
Information sharing and third parties
We share data with service providers who perform services on our behalf, including payment processors, identity verification and fraud prevention providers, game and platform suppliers and customer support partners. We may also disclose information to comply with legal obligations or to protect our rights. Any third party we work with is required to protect your information.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on this page and, where appropriate, notified via your account. Please review the policy periodically to stay informed about how we handle your information.