Responsible Gambling

We take responsible gambling seriously and are committed to helping customers play safely and in control. Our policies and tools are designed to protect player welfare, reduce harm and provide practical options so that gambling remains an activity you choose, not one that controls you.

Player protection principles

We believe in clear information, practical tools and prompt support. We promote safer play by offering controls you can apply yourself, by training our team to spot and respond to concern, and by making it straightforward to take a break or close an account if needed. Confidentiality and respect are central to how we handle every enquiry.

Activity-control tools

Customers can manage their play through several built-in controls in the account area or by contacting our support team. Controls are immediate and easy to adjust, and we encourage players to use them as part of routine account management.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you place into your account. Limits can be increased or decreased, though increases may be subject to a waiting period to help prevent impulsive changes.

Loss limits

Loss limits let you cap the amount you can lose over a chosen time frame. These limits help manage financial exposure and are tracked alongside your gaming activity to provide a clearer picture of net losses.

Time limits and session reminders

Session limits and automatic reminders are available to help you monitor time spent playing. You can set session length reminders or enforce mandatory breaks between sessions to encourage balanced play patterns.

Self-exclusion and longer breaks

If you need a more extended pause, self-exclusion options are available. These allow you to block access to your account for a period you choose and can include restrictions on marketing contact. To request self-exclusion or to discuss longer-term arrangements, contact our support team and we will action your request promptly and discreetly.

Recognising signs of problem behaviour

There are common indicators that gambling may be becoming problematic, including chasing losses, borrowing to gamble, neglecting responsibilities, or feeling unable to stop. If you notice these signs in yourself or someone you care for, consider using our controls and seeking advice.

Tips for maintaining control

Practical steps include setting firm deposit and loss limits, using session reminders, avoiding gambling when stressed or under pressure, and keeping a record of time and money spent. Talk openly with someone you trust and use the tools in your account to reduce risk.

Professional help and support organisations

If you need specialist support, we recommend contacting recognised organisations for confidential advice and treatment. In the UK, organisations such as GamCare and BeGambleAware offer free help, guidance and referral services. If you would like assistance contacting support services, our team can point you in the right direction.